What's new in Lume

Dates in your own words, and Top Sellers counted by unit

Date fields read ordinary phrasing and offer month and year dropdowns, the date on a recorded payment can now be corrected, and Top Sellers counts units with the orders behind every number.

Insurance cards, line discounts, and dates you can correct

A customer can now carry more than one active insurance card, a discount can sit on a single line of an order, and both the sale date and a recorded payment can be corrected after the fact.

New in the 20/20 Report: hand over the PD, keep the customer

Insight 2 of The 20/20 Report is live: customers who get their prescription without fuss mostly stay, while those who meet reluctance buy online at 2.5 times the rate.

Archive, brand pricing, and a smoother day at the counter

Three updates land together: an Archive for your orders, per-brand pricing in the Product Catalogue, and a batch of small improvements across Lume.

Price a whole brand at once

The Product Catalogue now supports per-brand pricing, with overrides for individual frames and variants when you need them.

Archive your orders

Orders can now be archived. Archived orders come off the Orders page, campaigns leave them alone, and you can bring any of them back whenever you like.

Small improvements you'll feel all day

A batch of quality-of-life updates: keyboard-friendly Rx entry, typeable dates, arrow keys on customer search, editable payment types, simpler Rx and insurance entry, and tidier lock screens.

New in the 20/20 Report: satisfied customers don't come back

The first insight from The 20/20 Report is live: satisfied customers return 21% of the time, very satisfied customers 53%, and two factors decide which one you get.

Only an optician can dispense, and more

Only a designated optician can dispense, and Lume records who checked it. Orders also gain a Confirmed stage, and discounts can be a dollar or a percentage.

Illuminate: our new blog, starting with what 200 Canadians told us about buying glasses

We're launching Illuminate, The Lume Blog, with a research series built on a survey of 200 Canadian eyewear buyers.

Lenses for a frame the customer already owns

Put a customer's own frame on an order as a $0 line. It never touches your stock, and Lume fills in the lab measurements from your catalogue wherever it can.

Orders that save themselves, and more

Order progress now saves automatically, email is optional on customer profiles, the catalogue back button keeps your place, and sign-in on shared devices is quicker.

Reach every patient with automated campaigns

Send booking reminders and collection texts, and set up recalls that run on their own, all from the new Communications Hub.

Your frame catalogue now updates itself

Frames from your suppliers now appear in Lume automatically, with brand, colour, size, and pricing already filled in.