What's new in Lume

Tap a number on Headquarters to see its orders

Every count on Headquarters opens the orders behind it, the Orders list can show what sold on a given day, and contact lenses start tax-free.

New frames go under the right brand

Lume catches brand typos when you add a frame, shows a photo for every colour, and marks a refunded order as Refunded instead of money owed.

New in the 20/20 Report: what a long wait really costs you

Insight 6 of The 20/20 Report is live: the wait is what glasses buyers complain about most, and after one week, fewer of them are happy with it.

Special order frames, and remakes that start at $0

Mark a frame as a special order and Lume tracks it until it arrives. Remakes start at $0, orders show what's owed, and add-ons fit in one dropdown.

See at a glance when a promotion has ended

The Promotions page now marks a promotion Expired once its last day has passed, and Scheduled before it starts. And the staff copy of an order got shorter.

A paid order now emails a receipt, not a quote

When you email an order, the customer now gets a quote, an invoice or a receipt, depending on where the order is at. You can write your own wording for all three. And Messages gets an Unread filter.

A new menu, texts from your customers, and a map of where they live

Lume has a new menu. Customers can now text you back and you read it in Lume (beta, limited release). You can see exactly what Lume adds to every message you send. And Insights gets a map of where your customers come from.

New in the 20/20 Report: half your customers are slipping away

Insight 5 of The 20/20 Report is live: 46% of buyers haven't bought a pair in over a year, and the ones waiting for an exam or a benefits date are one reminder away.

Find orders by the day they were made, and stock a frame as you add it

You can now filter orders by the day they were created and by who created them. New frames can start with stock in each store. Every seller gets a Show all list. And each location can have a short name.

Discount just the frame, or just the lenses

A discount can now go on the frame, the lenses, the tint or an add-on on its own. Saved orders keep the frame's size and colour code. And items you turn off stay out of search.

New in the 20/20 Report: 39% of the people you examine buy elsewhere

Insight 4 of The 20/20 Report is live: four in ten buyers got their exam in one place and bought in another, and half of them say it was the frames.

Ask Lume: AI for your practice

Ask Lume is AI for your practice. Type a question in plain words and it answers from your own data, with a table or a chart. Top Brands can now show every brand you sold.

Put your own colours and logo on your invoices

Invoices can now use your colours, your logo, your footer message and your terms. Also: the customer's age on their profile, small frames that fit the B measurement, and old orders that still save after you retire a lens option.

New in the 20/20 Report: half your customers are one click from leaving

Insight 3 of The 20/20 Report is live: 46% of buyers are thinking about buying online, and what would keep them in a store is the try-on and an honest opinion, not price.

Fix a typo in a prescription, and call customers by their nickname

You can now fix a mistake in a prescription instead of filing a new one, add a second prism to an eye, give a customer a nickname that shows on screen and in messages, and see dashboard numbers after discounts.

Dates in your own words, and Top Sellers counted by unit

Date fields read ordinary phrasing and offer month and year dropdowns, the date on a recorded payment can now be corrected, and Top Sellers counts units with the orders behind every number.

Insurance cards, line discounts, and dates you can correct

A customer can now carry more than one active insurance card, a discount can sit on a single line of an order, and both the sale date and a recorded payment can be corrected after the fact.

New in the 20/20 Report: hand over the PD, keep the customer

Insight 2 of The 20/20 Report is live: customers who get their prescription without fuss mostly stay, while those who meet reluctance buy online at 2.5 times the rate.

Archive, brand pricing, and a smoother day at the counter

Three updates land together: an Archive for your orders, per-brand pricing in the Product Catalogue, and a batch of small improvements across Lume.

Price a whole brand at once

The Product Catalogue now supports per-brand pricing, with overrides for individual frames and variants when you need them.

Archive your orders

Orders can now be archived. Archived orders come off the Orders page, campaigns leave them alone, and you can bring any of them back whenever you like.

Small improvements you'll feel all day

A batch of quality-of-life updates: keyboard-friendly Rx entry, typeable dates, arrow keys on customer search, editable payment types, simpler Rx and insurance entry, and tidier lock screens.

New in the 20/20 Report: satisfied customers don't come back

The first insight from The 20/20 Report is live: satisfied customers return 21% of the time, very satisfied customers 53%, and two factors decide which one you get.

Only an optician can dispense, and more

Only a designated optician can dispense, and Lume records who checked it. Orders also gain a Confirmed stage, and discounts can be a dollar or a percentage.

Illuminate: our new blog, starting with what 200 Canadians told us about buying glasses

We're launching Illuminate, The Lume Blog, with a research series built on a survey of 200 Canadian eyewear buyers.

Lenses for a frame the customer already owns

Put a customer's own frame on an order as a $0 line. It never touches your stock, and Lume fills in the lab measurements from your catalogue wherever it can.

Orders that save themselves, and more

Order progress now saves automatically, email is optional on customer profiles, the catalogue back button keeps your place, and sign-in on shared devices is quicker.

Reach every patient with automated campaigns

Send booking reminders and collection texts, and set up recalls that run on their own, all from the new Communications Hub.

Your frame catalogue now updates itself

Frames from your suppliers now appear in Lume automatically, with brand, colour, size, and pricing already filled in.